I didn't receive an order confirmation email, did my order go through?

When we have high traffic releases order confirmations can be delayed. As long as you received an order number as part of your checkout then your order has gone through. We recommend that you save your order number for your records.

I ordered from your online shop and need an exchange?

Please follow the instructions on our Deliveries & Returns page for instructions on how to initiate a Return Shipment

What payment types do you take?

  • Payfast
  • Credit Card (Visa & Mastercard)
  • Direct Bank Deposit
  • Zapper
  • Debit Card
  • Paypal (USA)

What is Payfast?

PayFast is a payments processing service.
It is a secure and instant transfer of money between online buyers and sellers.
Payfast allows sellers to accept payments from buyers in a variety of ways such as credit cards (Visa and MasterCard) and Instant EFT (bank transfers to any of SA’s four biggest banks that get instantly verified).
These include

  • ABSA
  • FNB
  • Nedbank
  • Standard Bank

There is no charge to use PayFast.
If you bank with Capitec bank, please ensure you select ABSA’s bank details from payfast when paying via EFT.
International Customers will be able to pay via Payfast via Credit Card only and NOT via EFT.

What if I want to modify or change my order?

Once an order has been placed, it cannot be modified or adjusted. We can request to cancel your order but please note it is not guaranteed to happen immediately.

Do you offer international shipping?

No we don’t, at this moment.

Are there any benefits to having an account with you?

Having an account with us will give you access to view your account information and order history.

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